Support and Maintenance
Luminex is committed to your success. Luminex offers enterprise-class, comprehensive technical support and maintenance services for Luminex solutions.
All Luminex MVT and CGX solutions include 1 year of support and maintenance services featuring:
- Support and maintenance for software and hardware
- Immediate response to support calls, 24x7x365
- If remote assistance does not resolve the issue, an engineer is dispatched to the customer site, 24x7x365
Additional coverage terms are available. For more information, please contact Luminex Sales.
Luminex solutions include technical documentation. To request printed or digital technical documentation, please contact Luminex Sales.
A support code is required for technical support. If you do not have a current support plan, please contact Luminex Sales.