|
Luminex is dedicated to ensuring superior customer service. Luminex offers a broad selection of maintenance plans to match your technical and business needs.
 Support Packages Brochure (357 KB)
| |
Bronze |
Silver |
Gold |
Platinum |
Platinum Plus |
Channel Gateway Products |
|
| Channel Gateway |
|
|
Yes |
Yes |
Yes |
| Channel Gateway Software |
|
|
Yes |
Yes |
Yes |
| Mainframe Connectivity Products |
Yes |
Yes |
Yes |
|
|
| Data|WARE™ Products |
|
| Data|WARE™ CD/DVD - MVS |
|
|
Yes |
Yes |
Yes |
| Data|WARE™ CD/DVD |
|
|
Yes |
Yes |
Yes |
| Data|WARE™ PowerPress |
Yes |
Yes |
Yes |
Yes |
Yes |
| Data|WARE™ PowerPlus Library |
Yes |
Yes |
Yes |
Yes |
Yes |
| Data|WARE™ Workstation Products |
Yes |
Yes |
Yes |
|
|
Bronze Plan:
- Basic support plan for software and hardware
- Provides response to support calls by the next business day (8:00 - 17:00 Pacific Time)
- Includes full hardware repair at repair depot within fifteen business days
Silver Plan:
- Intermediate support coverage for software and hardware
- Provides response to support calls within eight business hours (8:00 - 17:00 Pacific Time)
- Includes full hardware repair at repair depot within five business days
Gold Plan:
- Comprehensive support coverage for software and hardware
- Provides response to support calls within four business hours (8:00 - 17:00 Local Time Zone)
- Includes rapid exchange hardware repair (by next business day)
Platinum Plan:
- Premier onsite support and maintenance for software and hardware
- Provides immediate response to support calls during business hours (8:00 - 17:00 Local Time Zone)
- If remote diagnostics does not resolve the issue, engineer dispatched to customer site within four hours
Platinum Plus Plan:
- Most comprehensive support and maintenance plan for software and hardware
- Provides immediate response to support calls, 24x7x365
- If remote diagnostics does not resolve the issue, engineer dispatched to customer site, 24x7x365
|
